IOCC.com Privacy Policy

IOCC.com collects information for billing and support purposes. IOCC.com collects information about access to our servers and systems for security and support purposes.

 

IOCC.com implements security measures and maintains a commitment to data security in order to limit access to this information by our employees who need it in billing, support, system analysis, maintenance and other required functions.

 

IOCC.com may send periodic newsletters, but they are sent only to existing customers.

 

IOCC.com does NOT share any information with any third party without a subpoena. Any subpoena must be received in ample time for IOCC.com to retrieve information before it is automatically deleted by our systems.

 

In order to establish, re-establish and support customer accounts, IOCC.com retains permanently information furnished to us as part of the account application such as:

Customer Name and Contact

Address

Home and Work Telephone Numbers

Social Security or Taxpayer ID Number

IOCC.com E-mail address

Customer IOCC User Name(s)

Customer's IOCC Password(s)

Party who referred customer to IOCC.com

Information necessary to bill the customer for services

Bank Name, Bank Number, Bank Account Number

Credit Card Name, Credit Card Account Number, Credit Card Expiration Date

 

In order to comply with accounting requirements of the U.S. Government, the State of Arkansas, and other government entities, IOCC.com retains permanently information related to monthly transactions:

Account Name

Date and Time of Charges

Amount of Charges

Method of Charge

Details of Transaction (such as accept or reject)

 

In our effort to provide the best customer support possible, IOCC.com retains permanently customer support call information such as:

Date and time of call

Name of person with whom we talked (as told to us)

Symptoms or problems

Suggested actions, solutions or referrals

 

In order to analyze customer use and monitor security, IOCC.com retains for approximately 90 days authentication servers information such as:

Username

Incorrect Password

Login or Attempted Login date and time

Logout Time

Amount of Data Uploaded

Amount of Data Downloaded

 

In order to analyze customer use and monitor security, IOCC.com retains for approximately 7 days e-mail server information such as:

Date and time of e-mail message

Sender e-mail address, server name, server IP address

Recipient e-mail address, server name, server IP address

Status of e-mail message (sent, deferred, rejected, etc.)

Size of message

IOCC server message identification code

Number of messages received

Number of messages sent

 

In order to analyze customer use and monitor security, IOCC.com retains for approximately 1 to 12 months web server information such as:

Date and time of request

IP Address requesting information

Type of web request

Name of web request

Status of request (good, not allowed, error, etc.)

Size of web request

 

Customers who elect to not furnish information or try to prevent the recording of information may be denied an account or access to IOCC.com systems. Since IOCC.com does not share information with third parties, there are no opt-out provisions.

 

For additional information on IOCC.com's Privacy Policy, contact IOCC.com's Manager at the address or telephone numbers on the bottom of this web page or via e-mail support@iocc.com.