-
The
message "could not complete a network request" appears
-
The
message "disconnected from the computer you dialed" appears
• The Windows 9x CD
may be needed to fix this problem
-
The
message "the line is busy, try again later" appears (constant
busy signal)
-
The message
"there is no dial tone" appears
ANSWER: The modem (where the phone line
plugs into your computer) probably has the phone cord in the wrong
slot. Simply switch to the slot beside the already used jack. If that
fails, read First Steps or refer to #16
below for other suggestions.
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An
operator recording comes on after the computer dials
-
When I dial
up, it prompts me to type my username and password again
ANSWER:
You are probably entering either your username or password incorrectly.
Make sure your username is in all lowercase letters
and the password has at least one capital letter.
More information here.
-
Netscape
is "unable to locate the server" and does not dial up
Fixing this
problem with Windows 95/98
Fixing
this problem with Windows 98/Me (Microsoft)
-
My connection
is always slow and I get disconnected frequently!
Fixing this problem in Windows 95
Fixing this problem in Windows 98/Me
• The Windows 9x CD and
the IOCC Setup CD may be needed to fix this problem
-
Outlook
Express automatically disconnects the Internet every time I check
my email
-
Microsoft
Family Logon (Windows Logon) won't let me get into Windows without
a username and password
• The Windows 9x CD
may be needed to fix this problem
-
I
was previously on a LAN (local area network) and have connecting problems
• The Windows 9x CD
may be needed to fix this problem
-
I
can log on, but cannot get to any websites
• The Windows 9x CD
may be needed to fix this problem
-
I
need to turn on/off (enable/disable) call waiting while I'm using
the phone line
-
I get disconnected
if I don't do anything for twenty minutes
ANSWER: Internet Explorer has a built-in Idle Disconnect
set for 20 mins. With Windows 98, Start » Settings
» Control Panel » Internet Options
» Connections tab » Settings button
has Advanced Settings to turn this feature off.
-
I get kicked
off every 4 hours and I have to reconnect
ANSWER: Our service limits users to be online
for a maximum of four hours at a time. Our service deliberately disconnects
your computer to give others a chance to get online.
-
I used the
Internet during a thunderstorm now my modem doesn't seem to dial
ANSWER: Your modem was probably hit by lightning
and is fried. Refer to First Steps and #4
above for other suggestions.
-
My
connection will not let me check the Save Password box
ANSWER: Choose Log off... from the
Start menu, then use any dummy username with a blank password. This
will usually correct this problem.
Additional
help with Windows 95
Additional
help with Windows 98 (Microsoft)
-
When
I dial up, a black (or white) box (terminal screen) wants me to enter
information