This systematic problem solver will help guide you through fixing your Internet problems by yourself. If you cannot decide between options listed, pick the most likely one and start over if the problem is not resolved. A search panel is also available for typing in a phrase or word related to your dilemma. If your query is not listed here, try our Site Map to find other useful links.

Many of the common problems customers encounter involve using the IOCC Setup CD's extra utilities. A complimentary copy can be obtained at our office or by requesting one through the mail.

TROUBLESHOOTER is principally for Microsoft Windows 95 & Windows 98 Internet problems.
Windows NT, 2000, Me & XP users may have different settings screens and can loosely follow most walkthroughs.

Cannot dial in successfully (no dial tone, disconnected, etc.)

Correctly dial in, but have problems with the connection (application problems)

Information to set up a dial-up connection (installing Internet service)

Checking or setting up email

Call waiting and/or call forwarding questions

Advanced user inquiries

Troubleshooter Directory Listing (site map)

IOCC.com sales and billing

IOCC.com Internet services and access locations