Before
moving to connection troubleshooter,
use these steps to make sure you aren't having a physical setback. |
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Shut down your computer completely (with Windows 98, click on
» Shut Down... » Shut down) -
Make sure your phone line is securely plugged into the wall jack and firmly connected into the Line slot on your modem
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If your phone cord is longer than 10 feet, we recommend a 6' to 10' wire (or smaller) to optimize your connection speed
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If your phone cord is routed through a surge protector and/or phone line splitter, remove them to make a direct connection from the wall to your computer system
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Turn on your computer system
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Attempt to Dial into IOCC.com as you usually would
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If this did not help your situation, write down the error message or problem and advance to troubleshoot in Common Connection & Dial-up Problems