E-Mail Center

IOCC.com WebMail

• Visit webmail.iocc.com or mail.iocc.com from any computer on the Internet
• Check your IOCC.COM e-mail using a web browser, whether you are at home, at work, at a friend's house, or on vacation.
• Use the "Report This Message as SPAM" link to properly report new SPAM attacks to Postini.

Setup an E-Mail Client

• Learn the most popular ways to retrieve IOCC.com e-mail
• Here is the information needed to setup most e-mail clients:
  • Incoming Mail Server (POP3 or IMAP): pop.iocc.com
  • Outgoing Mail Server (SMTP): mail.iocc.com
  • Account Name: Your IOCC.com User Name
  • Password: Your IOCC.com Password
  • Do NOT check options such as "Logon using Secure Password Authentication"!
  • "My Server Requires Authentication" ("Use same settings as my incoming mail server") may be checked for any user, but is not required when sending e-mail from the IOCC.com network. It is required when sending e-mail through the IOCC.com e-mail server from a network other than IOCC.com's.
• Dial-up customers should remember that it takes about 3-10 minutes per Megabyte to download e-mail. Some people send e-mail attachments up to 5 Megabytes in size. This slowness can cause some mail clients to abort the download of messages, resulting in "Mailbox is locked by POP server" prompts. If this happens, close all your e-mail clients (preferably reboot your computer) and wait 30 minutes before trying e-mail again. That allows our servers to clear the session, per Internet Standards. Ask the sender to reduce the size of attachments.
• Once setup and working, if you receive a login prompt or a message that your mailbox is locked, there are procedures you should follow.

SPAM and Virus Filter for E-Mail

• Unfortunately, e-mail is not shielded from marketing departments and wrong-doers of the world. SPAM (unsolicited commercial e-mail), viruses, trojans, spyware and other malware (malicious software) can do bad things to your computer and are a tremendous problem for all Internet users.
• Postini does an excellent job of stopping SPAM and viruses BEFORE they reach your computer.
• Postini stops over 90% of the SPAM and essentially every virus before they can reach your computer.
• Login to Postini Message Center.
  • Safely view messages withheld from delivery because they contain viruses or because they appear to be SPAM.
  • Set the SPAM filter parameters from light to very aggressive filtering
  • Add specific addresses to block
  • Specify addresses to always allow
  • Add aliases (additional e-mail addresses that are part of your account) to your single POSTINI account.
• Be sure to use general anti-virus and anti-spyware filters on your computer to protect from intrusions coming through your web browser or other forms of internet communication.
• How does someone get my e-mail address?
  • First, it's easy to write a program that creates every possible e-mail address, especially from common words. For example, johna, johnb, johnc, . . . johnz. These are called "dictionary attacks" and are usually stopped by SPAM filters such as Postini shortly after the attacks begin.
  • It's also easy to harvest addresses from the internet.

Related Items

• IOCC's Malware Information Center
  Learn about virus, trojans, spyware and other malware, and how to download and update anti-virus and anti-spyware programs.
• If your anti-virus or anti-spyware definitions and updates are more than 10 days old, they are OUT OF DATE!
• IOCC's Online Troubleshooter
• When IOCC.com Handles E-Mail For Your Domain

IOCC.com E-Mail Policies

• Store up to 10 Megabytes (10MB) of E-mail on our server.
• If your mail on our server exceeds 10MB, new incoming mail messages are rejected.
• Inbox e-mail left on our servers is deleted automatically after 60 days.
• To preserve messages, check your e-mail and download them to your computer using the POP3 protocol (Outlook, Outlook Express, Netscape, etc.)
  OR
  Use WebMail and move the messages into a folder other than the INBOX.
• Using IMAP instead of POP3 leaves e-mail on IOCC.com's servers (and the 10MB storage rule applies) unless you move the messages into a folder on your computer.
• Maximum incoming message size is 5Megabytes (5,000,000 bytes). Larger messages are rejected by our server. Ask the sender to reduce the size of large images, to reduce the number of images attached to the message, or to send a URL for the images instead of the actual images.
• Outgoing messages can be of any size. However, any outgoing messages larger than 5MB (5,000,000 bytes) not immediately accepted by the destination server are deleted without notice from our server in order to prevent e-mail outages caused by bouncing messages.